See how different teams use Grivo's AI chatbot and email campaigns to engage customers, capture leads, and automate support.

Grivo combines an AI chatbot, live chat inbox, and email campaigns in one tool. Here are the most common ways teams use it.

SaaS customer support

Train your chatbot on your help docs, changelog, and knowledge base. It handles the repetitive questions - "How do I reset my password?", "What's included in the Pro plan?", "How do I connect my domain?" - so your team can focus on complex issues.

Deflect 50–70% of support tickets automatically
Hand off complex issues to your team in the shared inbox
Capture feature requests and bug reports through chat
Send product update emails to your subscriber list

Documentation sites

Turn your static documentation into an interactive AI assistant. Instead of searching through dozens of pages, visitors ask a question and get an instant answer sourced from your docs.

Train on your entire docs site with one URL
The chatbot cites which page the answer came from
Identify common questions to improve your documentation
Reduce "How do I..." support tickets

E-commerce support

Answer shipping, return, and product questions 24/7 without hiring night-shift support staff. Capture email addresses from interested shoppers and follow up with targeted campaigns.

Handle order status, return policy, and sizing questions automatically
Capture emails from visitors who aren't ready to buy yet
Send abandoned cart follow-ups and product recommendations via email
Reduce support response time from hours to seconds

Lead generation

Your chatbot engages every website visitor, qualifies them through conversation, and captures their contact info. No more passive "Contact us" forms that visitors ignore.

Proactive engagement - the widget greets visitors automatically
Qualify leads by asking the right questions in chat
Captured leads flow directly into your email campaign tool
Set up nurture sequences to convert leads over time

See Lead capture settings to configure this.

Onboarding automation

Help new users get started with your product. Train the chatbot on your onboarding guide and let it walk users through setup step by step. Combine with a welcome email sequence for maximum activation.

Answer setup questions instantly during the first session
Send a welcome email sequence to reinforce onboarding steps
Track which onboarding questions are asked most (content gaps)
Hand off to your team for high-touch customers

Internal knowledge base

Not all chatbots are customer-facing. Some teams use Grivo internally - training it on internal docs, SOPs, and HR policies so employees can get instant answers without pinging someone on Slack.

Upload internal PDFs, process docs, and policies
Embed the widget on your internal tools or intranet
Reduce repetitive questions in Slack and email

Ready to get started? Follow the Quick start guide to set up your first chatbot in 2 minutes.

Use cases