Last updated: April 2026
Fin is Intercom's flagship AI agent, built on the Apex 1.0 engine. Customers like Anthropic, Lightspeed (65% resolution), Linktree (42%), Robin (50%) and Synthesia (87%) ship it in production. The pricing: $0.99 per Fin outcome standalone with a 50-outcome monthly minimum, or bundled with Intercom seats at $29 / $85 / $132 per seat. Add the Pro analytics add-on at $99/month and Copilot at $35/user/month. Grivo gives you a flat $0 free or $19/month Pro, no per-outcome metering.
Fin is a great product. The reasons teams shop around are entirely about pricing structure:
$0.99 per resolved query is fine when you do 100/month. Successful AI deflection means more outcomes, which means more bill. Synthesia's 87% resolution rate is impressive - and expensive. A site doing 5,000 AI-resolved queries pays roughly $4,950/month for Fin.
Pro analytics (CX Score, AI Topics, Trends, Recommendations) is $99/month for 1,000 conversations. Copilot for agents is $35/user/month. Inbox seats are $29-$132/seat. A 5-person team running Fin + Inbox + Pro + Copilot is easily $1,500/month before outcome charges.
Even if Fin barely resolves anything, the standalone option charges a 50-outcome monthly minimum: ~$49.50. Grivo Pro is $19/month no matter the volume - and Grivo Free is $0.
| Feature | Grivo | Intercom Fin |
|---|---|---|
| Pricing model | Flat per workspace | Per Fin outcome ($0.99+) + per seat |
| Starting price | $0 free forever | $0.99/outcome (50/mo min) standalone |
| Standalone with another helpdesk | N/A - all in one tool | ✓ from $0.99/outcome |
| Bundled with Intercom Suite | N/A | +$29/seat + outcome charges |
| Pro analytics add-on | Included | $99/mo for 1,000 conversations |
| Copilot for human agents | Roadmap | $35/user/mo |
| Resolution rate (advertised) | Varies by content | 65-87% (Lightspeed/Synthesia) |
| Apex 1.0 underlying model | GPT-4o | Custom Fin AI Engine |
| Voice channel | Roadmap | ✓ |
| WhatsApp / SMS / Slack | Roadmap | ✓ |
| Procedures + Knowledge Sources | URL + docs ingestion | ✓ structured authoring |
| Works with Salesforce / HubSpot / Zendesk | Standalone | ✓ helpdesk-agnostic |
| Live chat + shared inbox included | ✓ | Inbox extra ($29-132/seat) |
| Email campaigns included | ✓ | Pay-as-you-go |
| ISO 27001 / 27018 / 27701 | Roadmap | ✓ |
| Setup time | ~2 minutes | Days to weeks |
| Cost for 5,000 AI resolutions/mo | $19/mo Pro | ~$4,950/mo at $0.99/outcome |
| Ideal for | SaaS, indie hackers, SMBs | Mid-market and enterprise |
Fin's genius - and trap - is that the bill grows the more successful the AI is. A startup that goes viral on a Tuesday hits $5,000+ in Fin charges by Friday. Grivo Pro is $19/month whether the chatbot resolves 100 or 100,000 conversations.
For SaaS teams operating on burn-rate budgets, predictability beats marginal resolution rate.
Fin's Apex 1.0 engine - Refine, Retrieve, Rerank, Generate, Validate, Optimize - is purpose-built for high-stakes customer support. Grivo's AI chatbot runs on GPT-4o with retrieval augmentation, source citations, and a clean human handoff. For typical SaaS support deflection (refunds, login issues, feature questions), the practical difference is small.
For regulated industries with strict accuracy SLAs, Fin's validation pipeline is genuinely tighter.
Fin is an AI Agent. To make it useful end-to-end, you bolt on Intercom Inbox ($29-$132/seat), email campaigns (Proactive Support Plus $99/month), and Copilot ($35/user/month). Grivo bundles AI chatbot + live chat shared inbox + email campaigns into one workspace at $19/month flat.
For SMBs that want one tool that does the job, the bundle wins.
Fin handles inbound conversations. Email campaigns are pay-as-you-go inside Intercom Suite. Grivo bundles a real drag-and-drop email campaign builder with templates, scheduled sends, list segmentation, and open/click tracking.
A lead captured by the AI chatbot becomes a campaign subscriber automatically - one tool, one bill.
Three honest Fin advantages. First: Fin is helpdesk-agnostic - you can run it on Salesforce, HubSpot, Freshdesk, Zendesk. Grivo is a standalone platform. Second: Fin Voice handles phone calls. Grivo does not. Third: ISO 27001, 27018, 27701, GDPR and CCPA certifications. Grivo is on the path.
If your enterprise RFP demands these, Fin earns the premium. For everyone else, Grivo is dramatically cheaper for the same outcome.
Honest answer:
For SaaS startups, indie hackers and SMBs that want predictable flat pricing for AI chatbot + live chat + email, Grivo is the right call.
Most teams move in 2-3 hours.
List your active Procedures, Data Connectors and Knowledge Sources.
grivo.io. No credit card. Invite teammates - no per-seat fee.
Point Grivo at your website + docs URL. Add PDFs. Index runs in 1-5 minutes.
Most Fin Procedures map to a few well-trained answers + a structured handoff. Test in the sandbox.
Remove Intercom widget script. Paste Grivo. Customise.
Keep Fin live on one product surface while Grivo serves another. Compare resolution and cost.
Per-seat $29-$132. The full-suite cousin to Fin. Same pricing dynamics.
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