Last updated: April 2026
Tidio powers chat for over 300,000 businesses, and Lyro AI is a strong product - especially for Shopify stores. The catch: Tidio Starter is $24.17/month with only 50 lifetime Lyro conversations. Growth is $49.17/month for 250 conversations. Lyro standalone starts at $32.50/month for 50 conversations. Grivo gives you unlimited AI support agent, live chat and email campaigns at $0 forever or $19/month Pro.
The average SaaS team runs 5 separate tools for chat, email, and contact management - typically $80 to $200 per month combined. Grivo replaces them with one inbox at a fraction of the combined cost.
Tidio has a 4.6 G2 rating and 300,000+ customers - it works. The patterns we see when teams shop around:
Tidio Starter at $24.17/month includes 50 Lyro AI conversations - lifetime, not monthly. Growth includes 250/month. A growing site that is getting any AI uplift blows through these caps in days, not months. Lyro standalone starts at $32.50/month for 50 conversations.
Tidio Email Marketing is a paid add-on. To run welcome flows on the leads your chatbot captures, you stack a second invoice on top of Tidio. Grivo bundles a real email campaign builder into every plan.
Tidio Starter is built for 1 operator. Adding seats costs extra. For SaaS teams that want their whole product team responding from the inbox, that adds up. Grivo includes unlimited team seats on every paid plan.
| Feature | Grivo | Tidio |
|---|---|---|
| Free plan | Free forever - unlimited chatbot | 7-day free trial |
| Starter plan price | $0 | $24.17/mo (annual) |
| AI agent on Starter | ✓ unlimited fair use | 50 Lyro conversations lifetime |
| Growth plan price | $19/mo Pro | $49.17/mo (annual) |
| Lyro AI add-on | Included | From $32.50/mo for 50 conversations |
| Pay-per-resolution AI option | Not used | Premium plan only (custom pricing) |
| Lyro 50% resolution guarantee | Not advertised | ✓ Premium plan |
| Shopify / e-commerce integrations | Roadmap | ✓ deep Shopify integration |
| Email campaigns built in | ✓ drag-and-drop builder | Email Marketing add-on |
| Multichannel inbox (Messenger, IG) | Roadmap | ✓ |
| Visitor list / live typing preview | Roadmap | ✓ |
| Flows automation builder | Basic | ✓ visual Flows |
| Unlimited team seats | ✓ | Operator seat caps |
| G2 rating | 4.8 (early reviews) | 4.6 |
| Customer base | Growing fast | 300,000+ businesses |
| Setup time | ~2 minutes | ~10 minutes |
| Mobile apps | Web responsive | iOS + Android |
| Ideal for | SaaS, indie hackers, SMBs | Shopify and SMB e-commerce |
Tidio markets Lyro hard - Lyro Lite, Lyro AI, Lyro everywhere. Read the small print on tidio.com/pricing and you find the conversation caps: Starter is 50 Lyro conversations lifetime, Growth is 250/month, Plus is custom. Lyro as a standalone product starts at $32.50/month for 50 conversations.
Grivo's AI support agent is included in Pro for $19/month with no per-conversation cap on fair-use limits. The same chatbot trains on your website, hands off to a human inbox, and captures leads.
Tidio Growth at $49.17/month (annual) is the entry into "real" usage - 250 Lyro conversations and Flows. Add Email Marketing as a paid add-on and you are at $60+/month before any seat extras. The same workload on Grivo Pro is $19/month flat with email campaigns included.
For an SMB team running a marketing site plus a transactional product, the saving over a year is $400-$700.
Tidio offers a separate Email Marketing add-on. Grivo bundles drag-and-drop campaigns into every plan. Free includes 2,000 sends/month (200/day max), Pro includes 5,000 with $5 add-ons for 2,000 more.
A lead captured by the AI support agent becomes a campaign subscriber automatically - no Zapier, no second tool, no extra invoice.
On Tidio Premium (custom pricing from $749/month), Lyro can be billed per resolution - guaranteeing a 50% resolution rate but tying your bill to traffic. For a viral landing page or a launch week, that bill becomes hard to predict.
Grivo Pro is $19/month no matter how much traffic the chatbot resolves. Predictability matters when you are a small team with a tight budget.
Honestly: if you are running a Shopify store, Tidio is purpose-built for you. Their Shopify integration shows order data inline in chats, triggers abandoned cart messages, and recommends products. The Under Armour, The Body Shop, Dermalogica and Stanley case studies on tidio.com all lean on this.
Grivo's focus is SaaS and B2B today. If you are e-commerce-first, Tidio is still your best fit.
Honest answer:
For SaaS, indie hackers, B2B SMBs and any team that does not want to meter Lyro conversations, Grivo is the cleaner fit.
Most teams move in 1-2 hours.
Tidio Settings -> Contacts -> Export. Pull leads and chat history as CSV.
grivo.io. No credit card. Invite all teammates - no operator fees.
Point Grivo at your website and docs. The bot trains in 1-2 minutes - no Lyro caps to worry about.
Drop the CSV. Tag by source. Lists feed your campaign builder.
Remove the Tidio script tag. Paste the Grivo one-liner. Customise welcome and lead-capture fields.
Recreate your most-used Tidio Flows as Grivo email sequences or chatbot replies. Most teams need 3-5.
Grivo is our recommendation. Other notable options:
Flat per-workspace pricing $45-$295/mo. Strong omnichannel inbox. No email campaign builder.
Read full Crisp vs Grivo comparison →Per-seat $29-$132 + Fin per outcome. Polished, enterprise-priced.
Read full Intercom vs Grivo comparison →Pure AI support agent. $32-$400/mo. No live chat or email.
Read full Chatbase vs Grivo comparison →Per-seat $19-$79. 200+ integrations. Light on AI.
Read full LiveChat vs Grivo comparison →Suite Team to Enterprise from $55-$169 per agent/mo. For larger ops.
Read full Zendesk vs Grivo comparison →