How does Grivo's price compare to LiveChat?

LiveChat is per-seat: Starter $19/mo per person ($25 monthly), Team $49/mo per person ($59 monthly), Business $79/mo per person ($89 monthly), Enterprise custom - all billed annually for those rates. A 5-person team on LiveChat Team is $245/mo. The same workload on Grivo Pro is $19/mo flat.

Does LiveChat include AI?

LiveChat (the company is Text Inc) sells AI capabilities under a separate product called ChatBot starting at $52/month. Their Copilot AI assistant for human agents is included inside LiveChat. Grivo bundles AI chatbot + live chat into the same $19/month workspace.

Is Grivo's live chat as reliable as LiveChat?

LiveChat has 35,000+ customers and over 20 years of operating history - reliability is genuinely a strength. Grivo's live chat is newer but uses the same WebSocket-based architecture, with a chatbot-first model that catches most volume before it hits humans.

Can Grivo replace LiveChat for an SMB?

Yes, for the typical workflow: AI chatbot, live chat with shared inbox, lead capture, and welcome email sequences. The trade-offs: LiveChat has 200+ integrations vs Grivo's growing library, and LiveChat's mature work scheduler / staffing prediction features are not in Grivo today.

What about LiveChat's visitor tracking caps?

Per livechat.com/pricing, Starter tracks 100 visitors at a time, Team 400, Business 1000. Grivo does not impose visitor tracking caps on Pro - the chatbot and widget run on every page view.

Does LiveChat have email campaigns?

No. LiveChat is conversation-focused. Email marketing is not part of the product. Grivo bundles a drag-and-drop email campaign builder into every plan.

What is LiveChat Copilot?

Copilot is LiveChat's AI assistant for human agents - drafts replies, suggests answers, summarises threads. It is included in LiveChat plans. Grivo's roadmap includes a similar agent assistant; for now, Grivo's AI deflects upstream so the human inbox sees fewer cases.

Can I migrate from LiveChat to Grivo?

Yes. Export contacts and chat archives from LiveChat as CSV. Import into Grivo. Re-train the AI chatbot on your website + docs. Swap the widget script. Most teams complete the move in one afternoon.

Does LiveChat have a free plan?

No. LiveChat offers a 14-day free trial then paid seats. Grivo has a free forever plan with the AI chatbot, live chat, lead capture and 100 emails/month included.

What is ChatBot.com vs LiveChat?

Text Inc owns both: LiveChat (live chat) and ChatBot (AI bot). They integrate but are sold separately and priced separately. ChatBot starts at $52/month. Grivo combines both functions in one product at $19/month.

LiveChat Alternative 2026: Grivo - $19/mo Flat vs $19-79 Per Seat

The Best LiveChat Alternative in 2026 (Flat Pricing, AI + Email Built In)

LiveChat (Text Inc) is one of the most established live chat platforms - 35,000+ companies and 200+ integrations. The pricing is per-seat: Starter $19/mo per person, Team $49/mo per person, Business $79/mo per person (annual) plus a separate ChatBot product at $52/month for AI. A 5-person team on Team plan is $245/mo. Grivo bundles AI chatbot + live chat + email campaigns at $0 free or $19/month Pro with unlimited seats.

	Grivo	LiveChat
Cost for 5 agents	$19/mo flat	$245/mo Team
Free forever plan
AI chatbot included		Separate ChatBot $52/mo
Email campaigns included
Visitor caps	Unlimited	100 / 400 / 1000

Grivo

LiveChat

Cost for 5 agents

$19/mo flat

$245/mo Team

Free forever plan

AI chatbot included

Separate ChatBot $52/mo

Email campaigns included

Visitor caps

Unlimited

100 / 400 / 1000

Why people look for LiveChat alternatives

LiveChat is rock-solid for live chat. The reasons teams shop around:

1. Per-seat pricing scales with your team

Starter $19, Team $49, Business $79 per person per month (annual). Add a teammate, add cost. Grivo charges per workspace - $19/month flat regardless of team size.

2. AI is a separate product (and bill)

Text Inc sells ChatBot separately at $52/month. To get LiveChat + ChatBot you stack two contracts. Grivo bundles AI chatbot + live chat in the same $19/month workspace.

3. No email marketing campaigns

LiveChat is conversation-only. To run welcome flows on captured leads, you stack Mailchimp, Brevo or ConvertKit. Grivo bundles email campaigns natively.

Grivo vs LiveChat: full feature comparison

Feature	Grivo	LiveChat
Pricing model	Flat per workspace	Per agent (seat) per month
Free plan	Free forever	14-day trial only
Starter plan	$0	$19/mo per person (annual)
Team plan	$19/mo flat	$49/mo per person (annual)
Business plan	Pro covers it	$79/mo per person (annual)
Cost for 5 agents	$19/mo flat	$245/mo Team (5 x $49)
AI chatbot included	✓	Separate ChatBot product $52/mo
Copilot AI assistant	Roadmap	✓ in-app
Email campaigns built in	✓	✗
200+ integrations	Growing library	✓ extensive
Visitor tracking caps	Unlimited fair use	100 / 400 / 1000 by plan
Chat history (Starter)	Unlimited	60 days
Recurring campaigns	✓ unlimited	1 (Starter) / unlimited (Team+)
Work scheduler / staffing	Roadmap	Business plan
SSO / HIPAA / SLA	Roadmap	Enterprise custom
Customer base	Growing fast	35,000+ companies
Setup time	~2 minutes	~10-15 minutes
Ideal for	SaaS, indie hackers, SMBs	Mature support orgs that want polished live chat

Flat pricing, unlimited seats

A 10-person LiveChat Team team is $490/month. The same team on Grivo Pro is $19/month. Add 50 teammates and Grivo stays $19/month. Per livechat.com/pricing, every seat is its own meter.

AI chatbot bundled, not bolted on

LiveChat's AI strategy is to sell ChatBot.com (sister product) at $52/month and integrate it. Grivo's AI chatbot is the same product as the live chat - one workspace, one bill, one team training the bot.

Email campaigns first-class

LiveChat does not include email marketing. Grivo bundles drag-and-drop campaigns with templates, scheduled sends, segmentation, and open/click tracking. A lead captured by the chatbot becomes a campaign subscriber automatically.

No visitor tracking caps

LiveChat caps tracked visitors at 100 (Starter), 400 (Team), 1,000 (Business). For a marketing site that gets a Hacker News spike, you blow through the cap and the widget stops engaging new visitors. Grivo Pro tracks every visitor on fair-use limits.

Where LiveChat wins: integration breadth and maturity

Honest answer: LiveChat's 200+ integration marketplace is genuinely the largest in this category. Sephora's 25% AOV uplift, GreenState Credit Union, and Luxury Estates 30% conversion case studies on livechat.com all benefit from this maturity. Their work scheduler, staffing prediction and agent performance tooling on Business is purpose-built for mature support orgs.

For SMBs that do not need 200 integrations or a staffing prediction model, Grivo is a cleaner fit at a fraction of the cost.

When LiveChat is actually the better choice

Honest answer:

•Mature support org with 10+ agents. LiveChat's work scheduler, staffing prediction and SLA tooling are battle-tested.

•200+ integrations matter. Salesforce, HubSpot, Shopify, BigCommerce, WhatsApp - LiveChat has them all.

•Enterprise compliance: SSO, HIPAA, SLA. LiveChat Enterprise plan ships these.

•Pure live chat reliability over AI. LiveChat has 20 years of operational maturity in raw chat.

For SaaS startups, indie hackers and SMBs that want AI-first chat at flat pricing, Grivo is the cleaner fit.

How to switch from LiveChat to Grivo in one afternoon

Most teams move in 2-3 hours.

Export contacts and chat archives from LiveChat

LiveChat -> Reports -> Export. Pull contacts and conversation history as CSV.

Sign up for Grivo (free)

grivo.io. No credit card. Invite teammates - no per-seat fee.

Train the AI chatbot

Point Grivo at your website + docs URL. Index runs in 1-5 minutes.

Import contacts and segment

Drop the CSV. Tag by source. Lists feed your campaign builder.

Replace the LiveChat widget

Remove the LiveChat script tag. Paste the Grivo one-liner. Customise welcome and lead-capture fields.

Recreate top integrations

Most teams use 3-5 LiveChat integrations heavily. Grivo's API + Zapier covers the common ones.

LiveChat Alternative - FAQ